We are a secondary ticket site and as such we can only refund tickets if permitted by and in accordance with the Presenter’s terms and conditions. To the extent permitted by applicable law, we have no liability to you.You will receive a 100% refund for your tickets (ticket-only subtotal) if:
- Your order was accepted but not delivered by the seller.
- Your order was accepted but not delivered in time for the start of the event.
- Your tickets were not valid for entry. Verified proof must be provided in letter form from the venue. Written or stamped “voids” do not constitute verified proof.
You also have our 100% Money Back Guarantee if:
- Your event is permanently cancelled and is not rescheduled. If an event is cancelled without a rescheduled date, you will need to contact us for a refund. We may require you to return the supplied tickets at your expense before receiving any refund you are entitled to due to cancellation.
The Presenter reserves the right to alter the date, the venue and the event as advertised, without prior notice to you.
If the date, time or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, time and venue unless otherwise notified to you.
We do not replace any lost, stolen or destroyed tickets or exchange or substitute tickets after purchase. Please treat your tickets like cash as we cannot replace lost, stolen or destroyed tickets.
Any refund payable can only be made back to the credit or debit card used in the original transaction.
We have no obligation to notify you of any relevant information regarding any cancelled or rescheduled events. It is your responsibility to consult with the Presenter on any such occurrences.
Subject to any statutory rights of refund, if an event takes place then generally there is no right to a refund or exchange, including where a ticket holder cannot attend for any reason.
Please see our Ticket Purchase – Terms and Conditions for full details.