To make a complaint - choose your preferred method of connecting with us:
1. We aim to respond to all complaints within 5 business days
2. We aim to resolve all complaints within 21 days
Phone: 1300 878 425
We may ask for additional documentation from you to assist in resolving any complaints or disputes and you must provide all reasonable assistance to facilitate dispute resolution.
If we cannot resolve the dispute within 21 days we will advise this in writing and provide a reason as well as an expected resolution time frame.