Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations.
The Presenter reserves the right to alter the date, the venue and the event as advertised, without prior notice to you. If the event is postponed or rescheduled, we will not provide any refund.
We have no obligation to notify you of any relevant information regarding any cancelled or rescheduled events. It is your responsibility to consult with the Presenter on any such occurrences.
Please take care if purchasing tickets for finals’ series. If a scheduled game doesn’t go ahead, but the team continues in the finals’ series, the game will be played at a later time, and a refund will not be made available.
We know how much your event means to you, and we will stand behind you if there are any issues with your order. USSPORTSTICKETS.COM is a resale marketplace where live event fans like you can find the tickets you want. Tickets sold on the Website are sold by independent sellers, from fans to professional ticket brokers.
You will receive a 100% refund (of the ticket-only subtotal) for your tickets if:
- Your order was accepted but not delivered by the seller.
- Your order was accepted but not delivered in time for the event.
- Your tickets were not valid for entry. Verified proof must be provided in letter form from the venue. Written or stamped “voids” do not constitute verified proof.
You also have our 100% Money Back Guarantee if:
- Your event is cancelled and is not rescheduled. If an event is cancelled without a rescheduled date, you will need to contact us for a refund. We may require you to return the supplied tickets at your expense before receiving any refund you are entitled to due to cancellation.
Our confidence in the sellers that list tickets on our Website allows us to offer you this guarantee.
USSPORTSTICKETS.COM will assist in the process of securing your refund from the Seller, but provision of proof, as per the above terms, is your responsibility. Booking fees and any processing surcharge maybe refunded, depending on the reason for the refund.
Refunds will be processed in the same currency as the original order. Any refund payable can only be made back to the credit or debit card used in the original transaction. If you used a “disposable” or “temporary” credit or debit card (such as those purchased over the counter at supermarkets) for your online purchase we are not able to make any refund to you unless (a) you can provide full details of the credit or debit card; (b) the credit or debit card remains valid; and (c) you can produce the online purchase receipt.
Note: your credit card or debit card statement will itemise a purchase as a charge from “USSPORTSTICKETS”.
Conversion charges, including though not exhaustive of the ones issued by your bank, if any, are not covered by us or the Seller.
Neither USSPORTSTICKETS.COM nor the Seller will issue exchanges or refunds after a purchase has been received, or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, you should keep them in a safe place (electronically or printed out).
If you do not receive tickets ordered from us before the start of the event, a full refund will be provided to you within 14 days that you report the non-receipt and provide us with supporting evidence of non-receipt to our satisfaction.
Subject to any statutory rights of refund, if an event takes place then generally there is no right to a refund or exchange, including where you cannot attend for any reason.
A change in personal circumstances does not entitle you to return or exchange a ticket.