Our 100% Customer Satisfaction Guarantee is designed to give you full peace-of-mind, safety, and security.
You will receive full-service customer care
At US Sports Tickets we believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, and we believe you deserve dedicated, helpful assistance from start-to-finish.
We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you with the industry's best service and protection so that you can focus on enjoying your event.
Your transaction will be safe and secure
We fully believe our customers' private and personal information should remain that way. We utilize recognized industry standards on privacy and security to ensure your transactions are safe and secure.
US Sports Tickets ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business.
All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet.
We invite you to shop with confidence knowing that your personal information is protected at all times.
Click here to learn more about our privacy and security partners and practices.
Your tickets will be delivered before the event
We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets to you requires skillful coordination and communication. To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event, or your money back.
Your tickets will be valid and authentic
From our inception and as part of our mission, we have been dedicated to taking the fear out of buying tickets online. US Sports Tickets has among the strongest relationships with licensed, certified, and professional ticket re-sellers in the industry. All sellers are rigorously evaluated according to their business practices and track record, and we guarantee your tickets to be valid and authentic or your money back.
The tickets you receive are not the same as, or equal to or better than what you ordered.
We guarantee the tickets you will receive will be an “equivalent” (or “comparable”) or “better” section and row than what you originally purchased.”Equivalent” or “comparable” may be a section with the same vantage point or a mirror image of that vantage point. “Better” may be a section closer to the centre of the event.
You will be fully refunded for a cancelled event
If an event is cancelled with no rescheduled date, you are naturally entitled to a full refund of the purchase price. For events that are rescheduled, we will assist you with any ticket reissuing concerns or help you sell your tickets if the new date is no longer desirable to you. Click for details on postponed or rescheduled events