In accordance with our 100% Customer Satisfaction Guarantee, the tickets you receive are guaranteed to be identical to, comparable to, or better than the tickets specified in your order.
On occasion, we are unable to provide the specific tickets listed (typically because they have been sold elsewhere shortly prior to your order being submitted.) On such occasions, we guarantee the tickets you will receive will be an “equivalent” (or “comparable”) or “better” section and row than what you originally purchased.”Equivalent” or “comparable” may be a section with the same vantage point or a mirror image of that vantage point. “Better” may be a section closer to the centre of the event.
If the tickets you receive are unsatisfactory, we will investigate the matter. If it is determined, in our discretion, that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund, provided that you return your tickets to our offices (if applicable).