MLB Ballpark app for iPhone and Android
The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.
- Access and manage your tickets (MLB account required; select clubs)
- Team schedule, ticket information and sales and promotional event listings
- My History: View scores and photos from all your ballpark visits
- Customize to feature a designated favorite MLB team
- Seat and experience upgrade functionality
- Directions and parking information
TO ACCESS YOUR TICKETS FROM YOUR MOBILE DEVICE:
- Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store
- Login using your MLB.com email and password
- Tap Wallet. You may need to pull down on the screen to refresh your ticket inventory
- Tap the game you're attending – tap View All to see more games
- Tap View to access the barcode and scan in for entry.
DON'T SEE YOUR TICKETS? CONFIRM YOUR ACCOUNTS ARE LINKED:
- Tap Today (bottom menu), tap the Settings icon (top right), tap Ticket Accounts and tap Link Ticket Accounts
- Select the Giants from the dropdown menu, enter the email address associated with your ticket forward and tap Verify Email Address
- Check your email address to access
- Navigate back to the Ticket Accounts to verify the account has been linked
- Tap Wallet (bottom menu) and pull down on the screen to refresh your ticket inventory
MLB Ballpark app FAQs
What is the Wallet?
The Wallet lets you quickly access and manage your digital tickets in the MLB Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar of the MLB.Ballpark app in between Buy Tickets and My History.
Can I see all my tickets for all teams within the Wallet, or just one team at a time?
Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.
How can I upgrade my tickets?
For applicable teams, you can upgrade your tickets by tapping the "Upgrade" button.
How is this feature different from MyTickets Mobile?
The MLB Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. Some teams may still make MyTickets Mobile available from the app.
What if I cannot find any tickets?
Refresh ticket inventory in the Wallet tab by pulling down.. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your tickets were originally forwarded to you by another MLB Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets.
What delivery methods work with MLB Ballpark app (ex. Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB Ballpark. Digital tickets must be presented within MLB Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the ballpark.
When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.
MLB Ballpark app - Scan View
What is Scan View?
Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.
How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access the terms and conditions governing your ticket.
Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays.
I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?
Your ticket, without the barcode, will remain in your Ticket Dashboard until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
Is Apple Wallet supported?
Yes. You can add a ticket to Apple Wallet via the Scan View.
What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team view in the Wallet and are still not able to see your tickets, please go to Ticket Services on a game day or contact us at email@example.com or 1888 311 8850 for assistance.
Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB Ballpark or MyTickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.
What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.
If I access my tickets from the MLB Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB. Ballpark for entry at the gate.